Start free, scale effortlessly
Pinecone runs on fully managed infrastructure that scales with you. Start building today with product and support plans tailored to your needs.
| Support Plan | FreeStart building with community support. | |||
|---|---|---|---|---|
| On-call availability | — | Business hours | 24/7 | 24/7 |
| Response SLAs (business days or hours) | — | Sev 1: 8 hours Sev 2: 12 hours Sev 3: 2 days Sev 4: 3 days | Sev 1: 2 on-call hours Sev 2: 4 hours Sev 3: 12 hours Sev 4: 2 days | Sev 1: 30 on-call minutes Sev 2: 2 hours Sev 3: 8 hours Sev 4: 12 hours |
| AI Support Bot | Yes | Yes | Yes | Yes |
| Community Forum | Yes | Yes | Yes | Yes |
| Help desk | No | Yes | Yes | Yes |
| Email Support | No | No | Yes | Yes |
| Dedicated Slack channel | No | No | No | Yes |
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